My experience at the Center far exceeded expectations. I researched long and hard, 1-1/2 years, consulting with several surgeons, ultimately locating Dr. Petroff through several personal referrals. I was excited, but nervous, about my surgery. Dr. Petroff and the entire staff that I've worked with have been tremendous. Each person seems to have unlimited patience, kind and caring attitudes, they are very knowledgeable in their areas and their follow-up is truly unprecedented in my experience with health care providers. Dr. Petroff is attentive, accessible, and has a very calming demeanor. I'm very happy with the results so far as healing continues and now, I would never consider going elsewhere. My first call was with Karen, who was extremely pleasant and helpful in arranging a consult appt. Brianne and Krista were thorough and kept me well informed of the expectations I should have regarding the process, cost, pre-surgery and post-surgery care. There were absolutely no surprises at the end. They called me periodically to make sure that I received important documents and checked-in to make sure I was on track with what I needed to do to be ready. Jeannie Lee, the anesthesiologist, was wonderful, caring and professional; calling the night before surgery to answer all of my questions. Kelsey, the attending nurse, was similarly comforting, caring, and a master of distraction at just the right moments given my nervousness. Jeannie and Kelsey, present throughout surgery, worked incredibly well together. Heidi had the job of attending to my post-surgery care. She was very gentle, kind, worked quickly, and was able to answer all of my questions for her. I felt secure and calm in her care as she removed stitches. She has since called several times to check-in with me. Melissa and Jenna, both estheticians, were extremely pleasant and knowledgeable; their post-surgery care and assistance has been equally well appreciated. Not one regret or concern.
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